Refunds

Please read our refund policy carefully.

We have a 14 day returns policy, which means you have 14 days from receiving the item to request a return and consequently a refund.

The circumstances in which a refund is possible are described below.

Wrong product:
If you discover that the product you received is not the one you ordered, please contact us via email: info@espressos.ch with photos of the wrong product and your purchase receipt, we will provide you with a return shipping label. Once the tracking has been carried out, we will immediately ship a replacement product or issue a refund at our expense. If you purchased the wrong product, you will be responsible for the return costs.

Change of mind:
Change of mind is accepted if notified within 14 days of receiving the item. In this case, the return costs will be your responsibility.
After contacting us via email at info@espressos.ch for the return and Espressos having approved the return, we will proceed with the refund. Expenses refund will be your responsibility.

Production error or item broken after using:
If the product received results in a production error (e.g.: broken capsule,...) or if it does not work during use (e.g. coffee machine that does not turn on,...) you can request an exchange or refund by contacting us via e-mail: info@espressos.ch. We will process the exchange for freeor we will refund you at our expense.

Item damaged on arrival:
If the product received is broken or damaged upon arrival, you can request a replacement. You can request the change by contacting us via e-mail: info@espressos.ch. We will process the exchange for freemind. If you wish to cancel the purchase, you can request a refund after returning the purchased item at our expense.

The ordered item never arrived:
In the event that the ordered item never reached its destination, please contact us via e-mail at info@espressos.ch. After carrying out the appropriate checks, we will proceed with the refund at our expense. If you are ascertained that the item was delivered after our possible refund, please contact us immediately via e-mail at info@espressos.ch for returning the item.

How to proceed to request a refund?

  1. Contact us via email a info@espressos.ch indicating one of the cases described above.
  2. Return the item received subject to our approval.
  3. Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.
  4. If approved, the sYour refund will be processed and a credit will automatically be applied to your sua credit card or the original payment method used for payment, within approximately 14 days.

Late or missing refunds (if applicable):

  1. If you have not yet received a refund, first check your bank/postal account again or the credit card or means with which you made the purchase.
  2. Then contact your credit card company and/or your bank/post office. It may take some time for your refund to be officially posted.
  3. If you have done all this and have not yet received your refund, please contact us.

For any further information we can be reached via the following contact details:

ESPRESSOS of Cocila
Via la Santa 9 , 6962 Viganello (CH)
Customer service: +41 76 58 22 999
Email: info@espressos.ch

For return conditions please see the following link: Returns.

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