Returns

Please read our returns policy carefully.

Return:
We have a 14 day returns policy, meaning you have 14 days from receiving your item to request a return. This means that on all purchases made by private customers on www.espressos.ch The right of withdrawal is guaranteed within 14 days of receiving the order by sending a communication and the goods must be returned within the following 30 days. 

To be eligible for a return, your item must be in the same condition in which you received it, unopened or unused, with tags and in its original packaging and still sealed. You will also need your receipt or proof of purchase. Upon receipt of the goods, we will refund within 14 days if the goods are intact, there are no damaged labels or other damage.

To proceed with the return, send us an email first to info@espressos.ch declaring that you wish to return the purchased products, indicating your name and the relevant order number. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

How can you return the products?

  • By mail

How will you receive the return label?

  • For defective or incorrect products from Espressos: label by e-mail to be printed and glued to the package at Espressos expense.
  • For customer errors: responsibility of the customer to return the product at his expense.

Are there restocking fees?

  • No, they are not requested


    IN WHICH CIRCUMSTANCES DO WE OFFER RETURNS:
    Wrong product:
    If you discover that the product you received is not the one you ordered, please contact us via email: info@espressos.ch with photos of the wrong product and your purchase receipt, we will provide you with a return shipping label. Once tracking has been completed, we will immediately ship a replacement product.
    If you purchased the wrong product, you will be responsible for the return costs.

    Exchange:
    We replace products only if defective or damaged. If you need to exchange your product for the same product, please contact us by email: info@espressos.ch by sending us photos of the product and purchase receipt. We will process the exchange for free.

    Change of mind:
    Change of mind is accepted if notified within 14 days of receiving the item. In this case, the return costs will be your responsibility.
    Contact us by sending us photos of the product and purchase receipt by email to info@espressos.ch for the refund.

    Order Cancellation:
    We usually ship orders immediately, so if you want to cancel your order, please contact us immediately, we will send a request to the processing department, but we do not guarantee that you will automatically get the refund.

    All refunds will be issued after receiving the returned product and inspecting it, it will take up to 5 days to reflect in your bank account or the means by which you made the payment transaction. Any costs for canceling the order are borne by the customer.

    Item damaged on arrival:
    If the product received is broken or damaged upon arrival, you can request a replacement. You can request the exchange by contacting us and sending us product photo and purchase receipt via email: info@espressos.ch. We will process the exchange for freemind. 

    Production error or item broken after using:
    If the product received results in a production error (e.g.: broken capsule,...) or if it does not work during use (e.g. coffee machine that does not turn on,...) you can request an exchange (product under warranty for 12 months) by contacting us and sending us product photo and purchase receipt via email: info@espressos.ch. We will process the exchange for freemind. 

    For any of the cases listed above you must contact us first via e-mail at info@espressos.ch and provide us with all the documentation (photo, receipt and/or proof of purchase, any other documents based on the case) that we will require to begin the return process. No returns will be accepted unless first contacted via email. 

    Non-returnable items:

    1. Gift cards and vouchers
      We do not currently offer refunds if your item is a voucher/gift card.

    How to proceed with the return
    After contacting Espressos via email info@espressos.ch, having sent the purchase receipt and any photos and only after receiving our confirmation you can return to the following address:
    Espressos di Cocila
    Via la Santa 9
    6962 Viganello 6962
    Switzerland.

    For any further information we can be reached via the following contact details:

    ESPRESSOS of Cocila
    Via la Santa 9 , 6962 Viganello (CH)
    Customer service: +41 76 58 22 999
    Email: info@espressos.ch

    For refund conditions please see the following link: Refunds.

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