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Returns & Refunds
Please read our returns & refund policy carefully.
RETURNS:
We have a 14 day return (return) policy, which means you have 14 days from receiving your item to request a return. This means that on all purchases made by private customers on www.espressos.ch The right of withdrawal is guaranteed within 14 days of receiving the order by sending a communication and the goods must be returned within the following 30 days.
To be eligible for a return, your item must be in the same condition in which you received it, unopened or unused, with tags and in its original packaging and still sealed. You will also need your receipt or proof of purchase. Upon receipt of the goods, we will refund within 14 days if the goods are intact, there are no damaged labels or other damage.
To proceed with the return, send us an email first to info@espressos.ch declaring that you wish to return the purchased products, indicating your name and the relevant order number. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
How can you return the products?
- By mail
How will you receive the return label?
- For defective or incorrect products from Espressos: label by e-mail to be printed and glued to the package at Espressos expense.
- For customer errors: responsibility of the customer to return the product at his expense.
Are there restocking fees?
- No, they are not requested
IN WHICH CIRCUMSTANCES DO WE OFFER RETURNS:
Wrong product:
If you discover that the product you received is not the one you ordered, please contact us via email: info@espressos.ch with photos of the wrong product and your purchase receipt, we will provide you with a return shipping label. Once tracking has been completed, we will immediately ship a replacement product.
If you purchased the wrong product, you will be responsible for the return costs.
Exchange:
We replace products only if defective or damaged. If you need to exchange your product for the same product, please contact us by email:
Change of mind:
Change of mind is accepted if notified within 14 days of receiving the item. In this case, the return costs will be your responsibility.
Contact us
Order Cancellation:
We usually ship orders immediately, so if you want to cancel your order, please contact us immediately, we will send a request to the processing department, but we do not guarantee that you will automatically get the refund.
All refunds will be issued after receiving the returned product and inspecting it, it will take up to 5 days to reflect in your bank account or the means by which you made the payment transaction. Any costs for canceling the order are borne by the customer.
Item damaged on arrival:
If the product received is broken or damaged upon arrival, you can request a replacement. You can request the exchange by contacting us and sending us
Production error or item broken after using:
For any of the cases listed above you must contact us first via e-mail at info@espressos.ch and provide us with all the documentation (photo, receipt and/or proof of purchase, any other documents based on the case) that we will require to begin the return process. No returns will be accepted unless first contacted via email.
Non-returnable items:
- Gift cards and vouchers
We do not currently offer refunds if your item is a voucher/gift card.
How to proceed with the return
After contacting Espressos via email
Via la Santa 9
6962 Viganello 6962
Switzerland.
For any further information we can be reached via the following contact details:
ESPRESSOS of Cocila
Via la Santa 9 , 6962 Viganello (CH)
Customer service: +41(0).765822999
Email: info@espressos.ch
We have a 14 day returns policy, which means you have 14 days from receiving the item to request a return and consequently a refund.
The circumstances in which a refund is possible are described below.
Wrong product:
If you discover that the product you received is not the one you ordered, please contact us via email: info@espressos.ch with photos of the wrong product and your purchase receipt, we will provide you with a return shipping label. Once the tracking has been carried out, we will immediately ship a replacement product or issue a refund at our expense. If you purchased the wrong product, you will be responsible for the return costs.
Change of mind:
Change of mind is accepted if notified within 14 days of receiving the item. In this case, the return costs will be your responsibility.
After contacting us via email at info@espressos.ch for the return and Espressos having approved the return, we will proceed with the refund. Expenses
Production error or item broken after using:
If the product received results in a production error (e.g.: broken capsule,..) or if it does not work during use, you can request an exchange or refund by contacting us via e-mail: info@espressos.ch. We will process the exchange for freeor we will refund you at our expense.
Item damaged on arrival:
If the product received is broken or damaged upon arrival, you can request a replacement. You can request the change by contacting us via e-mail: info@espressos.ch. We will process the exchange for freemind. If you wish to cancel the purchase, you can request a refund after returning the purchased item at our expense.
The ordered item never arrived:
In the event that the ordered item never reached its destination, please contact us via e-mail at
How to proceed to request a refund?
- Contact us via email
a info@espressos.ch indicating one of the cases described above. - Return the item received subject to our approval.
- Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.
-
If approved, the sYour refund will be processed and a credit will automatically be applied to your sua credit card or the original payment method used for payment, within approximately 14 days.
Late or missing refunds (if applicable):
- If you have not yet received a refund, first check your bank/postal account again or the credit card or means with which you made the purchase.
- Then contact your credit card company and/or your bank/post office. It may take some time for your refund to be officially posted.
- If you have done all this and have not yet received your refund, please contact us.
For any further information we can be reached via the following contact details:
ESPRESSOS of Cocila
Via la Santa 9 , 6962 Viganello (CH)
Customer service: +41(0).765822999
Email: info@espressos.ch